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Oct 3, 2018

No service through Live hub since 9pm last night. 2nd Oct.This was afterserver was switched off. Tom any news of when I will get it back?

3 comments
Oct 3, 2018

Hi Gill.

 

Everything is working as expected this side at the moment.

 

Unless you have a problem with the internet connection currently there is nothing else to explain what and why you are not able to watch anything using the live hub.

 

I have also just logged in to your subscription to test it and it seems to be working normally which would indicate there is a connection fault of some sort between your modem and TV hub.

 

Please shut everything down, restart it and try again and let me know how you get on.

 

Regards

Oct 4, 2018

All was last night, 3rd Oct , when I was able to access all from around 9pm.

Today 4th just turned on tv and am unable to access anything through Live hub but one channel which is Fox. I Cannot access Live Hub menu at all.

I have closed everything down several times.

I never leave the system in standby.

I did access Live Hub menu last evening and read your message to all us regarding taking certain measures before reporting a fault.

I do not have the skills to check speeds etc that you recommend. I also am not in a position to use an Ethernet cable accross the other side of the room around a wood burning stove.

When I bought the system you checked all of the speeds etc in order to receive the service.

Please can we have a telephone conversation where you can talk me through the process to rectify the service

 

 

 

Oct 4, 2018

Hi Gill,

 

Yes no problem at all, please could you send a private message to me on Facebook or via email to cctechnicianfrance@gmail.com with your contact details.

 

There must be an internal fault at hand of which I can help advise you overcome.

 

 

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