Our technical support call-out service

Previous to 2015, we have 25 years of experience of technical support within the UK and France.

 

Important Information before you purchase

Do not make this purchase until you have been advised to and that you have already arranged the appointment date/time. 

 

This service is only available to those whom are within 60KM of the French postal code 17470

This is not an installation fee and is chargeable before the appointment has been completed, though the payment will be fulfilled after the appointment has completed. 

 

We can provide technical support for your problems in person for devices and problems that are not, or no longer covered within any or our 12 months warranty.

 

Any work completed by us in person at your location is then covered under a 30 day guarantee if something is to go wrong after our work has been carried out.

 

 

The call-out service provides support for:

 

  • Routers / WIFI troubleshooting

  • Out of warranty support

  • Home Networking

  • Laptop's / PC's (we cover mobile phones at our discretion)

  • 4G / 3G antennas

  • TV Hub support / updates (dependant on live service expiry)

  • Support for Mobile Data networks

  • WIFI hotspot support

  • Tutorials and technical knowledge

 

The service cost consists of the following charges:

 

Initial Call-out Fee = €59 (including the first hour)

+1 hours = €25

+2 hours = €45

 

Typical replacement costs:

Router 310 = No longer available

Router 315 = €145

Router 518b = €160

Router 518 = No longer available

Window type antenna = €40

External MIMO antenna = €110

CPL adapter sender = €45

CPL adapter receiver = €45

Laptop Hard disk = €90 approximate (dependant on size)

Laptop Screen = On Quote (dependant on model / type)

Laptop memory = On Quote (dependant on model / type)

 

Other replacement devices / parts or products will be Quoted.

 

Further charges will be made payable by the means of an Invoice by email of which can be paid securely online. The call-out fee is still chargeable and is not included within the replacement costs.

Our Call-out service

59,00 €Price
Additional Advised Time
  • The call-out service provides support for: –

    -Routers / WIFI troubleshooting

    • Home Networking

    • Laptop's / PC's (we cover mobile phones at our discretion)

    • 4G / 3G antennas – TV Hub support / updates (dependant on live service expiry)

    • Support for Mobile Data networks

    • WIFI hotspot support

    • Tutorials and technical knowledge

       

      The service cost consists of the following charges:

    • Initial Call-out Fee = €59 (including the first hour) +1 hours = €25 +2 hours = €45

       

      We will also adjust the cost per 30 minutes if we do not fulfil a full hour.

       

      These fee's do not include the cost of replacement devices / products.

       

      Typical replacement costs:

    • Router 310 = No longer available

    • Router 315 = €145

    • Router 518b = €160

    • Window type antenna = €40

    • External MIMO antenna = €110

    • CPL adapter sender = €40

    • CPL adapter receiver = €40

    • Laptop Hard disk = €90 approximate (dependant on size)

    • Laptop Screen = On Quote (dependant on model / type)

    • Laptop memory = On Quote (dependant on model / type)